We wanted a fast and customer-adapted e‑commerce with functionality that facilitates for our customers. Webbhuset's own headless PWA solution was one of the reasons why we chose to work with Webbhuset.
We wanted a fast and customer-adapted e‑commerce with functionality that facilitates for our customers. Webbhuset's own headless PWA solution was one of the reasons why we chose to work with Webbhuset.
The e‑commerce that simplifies everyday life for Abkati
Since the launch together with Webbhuset, Abkati has a modern and future-proof e‑commerce where customers can log in to see their customer-specific price lists, inventory status, and much more. Now Webbhuset continuously works on the development of abkati.se with the goal of having customers discover the many advantages of Abkati's e‑commerce solution.
Integration and complex price lists
Magento 1 was to be phased out and Abkati needed help in building a new e‑commerce solution in Magento 2. Here, a specially built solution was needed to make the e‑commerce communicate with both the business system Visma and the PIM system inRiver. Abkati only sells to companies, and to shop on their e‑commerce, a login is required. Abkati works with complex price lists that are unique for each customer, which also posed a challenge in the project. The selection of the supplier for the new e‑commerce solution fell on Webbhuset, who could deliver a fast and customer-adapted e‑commerce based on their own headless PWA solution.
Abkati sells components for trucks, and their customers range from builders to resellers of truck parts. In the role of digital project manager sits Robin Harnesk. With a background in interaction design, he began his journey at Abkati by developing a complete design for the new website. In the fall of 2021, the e‑commerce was launched with Magento 2 as the platform. Since then, ongoing work continues together with Webbhuset, where Robin now has the role of project manager.
Abkati has both warehouse and office in Arlöv outside Malmö.
A tool that facilitates for everyone
“My role is to drive and be responsible for the development of abkati.se. Today, our e‑commerce is a modern tool that facilitates the everyday life of our customers. This was an important factor for us when we contacted Webbhuset, that we wanted a fast and customer-adapted e‑commerce with functionality that facilitates for our customers. Webbhuset's own headless PWA solution was one of the reasons why we chose to work with Webbhuset. During the project, one of the challenges with our site was to get the customer-specific price lists to display when a customer logs in, and Webbhuset solved this for us very well,” says Robin Harnesk, digital project manager at Abkati.
Since the launch of the new e‑commerce platform, all orders are fully automated and go directly to the warehouse, which was solved through the business system Visma. To enable integration between Magento 2 and the business system as well as the PIM system, external consultants were engaged who worked as a team together with Abkati and Webbhuset during the project. The automation resulted in more efficient internal processes.
Communication is the most important
“We have come a long way in our relationship with Webbhuset and have found a way of working that works very well, where communication is the most important. Everyone in the project has very high competence and is very skilled, and thanks to a good dialogue, we can make full use of it and understand each other to achieve the very best result. The focus is on flexibility and transparency, and this is only possible because we have good communication. Webbhuset gives me good insight into the estimates, and I can see how much time they have spent on each project. I feel secure that they provide the right resources and that they set up well-thought-out timelines,” says Robin.
Communication is the most important
“We have come a long way in our relationship with Webbhuset and have found a way of working that works very well, where communication is the most important. Everyone in the project has very high competence and is very skilled, and thanks to a good dialogue, we can make full use of it and understand each other to achieve the very best result. The focus is on flexibility and transparency, and this is only possible because we have good communication. Webbhuset gives me good insight into the estimates, and I can see how much time they have spent on each project. I feel secure that they provide the right resources and that they set up well-thought-out timelines,” says Robin.
When challenges arise, it is rarely one person who can come up with the best solution alone. It may be, for example, that Robin together with a developer at Webbhuset discusses and arrives at the best solution. In such cases, Robin appreciates that the dialogue doesn’t have to happen in text, but that a few minutes are set aside for a phone check-in. Then the decision is summarized in a few sentences with text to document what was agreed upon. This saves a lot of time and reduces the risk of misunderstandings.
Transform wishes into reality
“My role as digital project manager has not existed at Abkati before, so I have had to help shape the role myself. I have a creative job, and it’s very enjoyable to work together with Webbhuset to implement new features and solve problems. When requests come in from us internally, it’s fun to transform the mentality here at Abkati into Webbhuset's language so that they can understand and realize our ideas,” says Robin.
Abkati left a very good year behind when they entered 2023. The number of orders increased both through e‑commerce and outside it. The e‑commerce now has a more modern design and higher functionality that can show, among other things, inventory status and specific price lists, which likely contributed to increased sales. Abkati now aims for the majority of all orders to come through their e‑commerce rather than via email and phone to the customer center and sales people, something they hope the next project together with Webbhuset will contribute to.
The security lies in transparency
“You should have fun and feel good at work, and I hope that Webbhuset also enjoys working with us at Abkati. The security lies in transparency, and I feel very secure with Webbhuset, even though we've never had a single physical meeting. Something else that is important to me is daring to seem dumb. If there's something I don't understand, I always ask. Without good communication with Webbhuset, I would still not understand how things are interconnected,” concludes Robin.
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